Outage in OVHcloud

[GRA11][Network] - Load Balancer Incident Notification

Resolved Major

March 18, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud's Load Balancer Octavia service in the GRA11 region experienced a software-related incident that caused delays in load balancer management operations for 5.3 hours on March 18, 2026. While the data plane remained unaffected, customers experienced slowdowns when performing load balancer administrative tasks. The incident was resolved after teams identified and fixed the underlying software issue.

We are currently investigating an incident affecting our Load Balancer Octavia offering, which is causing temporary issue in GRA11. Here are some supplementary details : Start time : 18/03/2026 13:30 UTC Impacted Service(s) : Pending operations are slowed down but the data plane is not impacted. Customers Impact : Customers may experience delays when performing load balancer management operations. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/18/2026 08:13PM

We are pleased to inform you that the incident affecting our Load Balancer Octavia offering has been resolved.

Start time : 18/03/2026 13:30 UTC
End time : 18/03/2026 20:08 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 1 month ago - at 03/18/2026 02:54PM

We are currently investigating an incident affecting our Load Balancer Octavia offering, which is causing temporary issue in GRA11.

Here are some supplementary details :

Start time : 18/03/2026 13:30 UTC
Impacted Service(s) : Pending operations are slowed down but the data plane is not impacted.
Customers Impact : Customers may experience delays when performing load balancer management operations.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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