Outage in OVHcloud

[GLOBAL][Compute - Instance] - IAM Login incident notification

Resolved Major

March 22, 2026 - Started 30 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major incident affecting IAM (Identity and Access Management) login functionality for Public Cloud instances across multiple global regions for 4.3 hours on March 22, 2026. Customers were temporarily unable to login to their compute instances due to an unexpected underlying infrastructure malfunction. The incident was resolved after teams implemented a fix and completed service recovery operations.

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GLOBAL region. Here are some supplementary details : Start time : 22/03/2026 10:55 UTC Impacted Service(s) : Some instances in the GLOBAL region are unreachable using IAM (Identity and Access Management). Customers Impact : Some customers are temporarily unable to login to their Public Cloud instances using IAM (Identity and Access Management). Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.

Components affected

OVHcloud GRA7 OVHcloud US-EAST-VA-1 OVHcloud GRA9 OVHcloud RBX-A OVHcloud Compute-Instance || AP-SOUTH-MUM OVHcloud EU-WEST-PAR-B OVHcloud GRA1 OVHcloud WAW1 OVHcloud SGP1 OVHcloud GRA11 OVHcloud EU-WEST-PAR-C OVHcloud BHS1 OVHcloud UK1 OVHcloud SYD1 OVHcloud GRA5 OVHcloud SBG7 OVHcloud DE1 OVHcloud EU-WEST-PAR-A OVHcloud BHS5 OVHcloud GRA3 OVHcloud AP-SOUTHEAST-SYD-2 OVHcloud BHS3 OVHcloud SGP2 OVHcloud US-WEST-OR-1 OVHcloud SBG5 OVHcloud AP-SOUTH-MUM-1

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 03/22/2026 09:10PM

We are pleased to inform you that the incident affecting our Compute - Instance offer has been resolved.

Start time : 22/03/2026 10:55 UTC
End time : 22/03/2026 20:51 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 30 days ago - at 03/22/2026 07:56PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are still working on recovering the impacted services.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 30 days ago - at 03/22/2026 06:09PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix has been implemented by our teams.
Ongoing Actions : Our teams are currently recovering impacted services.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 30 days ago - at 03/22/2026 04:55PM

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 22/03/2026 10:55 UTC
Impacted Service(s) : Some instances in the GLOBAL region are unreachable using IAM (Identity and Access Management).
Customers Impact : Some customers are temporarily unable to login to their Public Cloud instances using IAM (Identity and Access Management).
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

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