Outage in OVHcloud

[GRA11][Compute Instance] - Public Cloud instances Incident Notification

Resolved Major

March 26, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

An unexpected infrastructure malfunction in OVHcloud's GRA11 region caused some compute hosts to become unreachable, preventing customers from accessing their Public Cloud instances. The incident lasted approximately 8 hours from 10:25 UTC to 18:15 UTC on March 26, 2026, and has been resolved.

We are currently investigating an incident affecting our Compute Instance offering, which is causing temporary availability issue in GRA11 region. Here are some supplementary details : Start time : 26/03/2026 10:25 UTC Impacted Service(s) : Some hosts in the specific region are temporarily unreachable. Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances in GRA11 region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/26/2026 06:20PM

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 26/03/2026 10:25 UTC
End time : 26/03/2026 18:15 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 3 days ago - at 03/26/2026 02:57PM

We are currently investigating an incident affecting our Compute Instance offering, which is causing temporary availability issue in GRA11 region.

Here are some supplementary details :

Start time : 26/03/2026 10:25 UTC
Impacted Service(s) : Some hosts in the specific region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances in GRA11 region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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