[BHS1/BHS3/BHS5][Compute - Instance] - Cloud Compute Incident Notification

We are pleased to inform you that the incident affecting our Compute - Instance offer in BHS1, BHS3 and BHS5 regions has been resolved.

Start time : 21/04/2026 11:45 UTC
End time : 21/04/2026 13:59 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Cloud Compute offer on the specific regions BHS1, BHS3 and BHS5.

Here are some supplementary details :

Start time : 21/04/2026 11:45 UTC
Impacted Service(s) : Some instances in the BHS1, BHS3 and BHS5 regions are unreachable.
Customers Impact : Customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution

We are continuing to investigate this issue.

We are currently investigating an incident affecting our Cloud Compute offering, which is causing temporary functionality issue in BHS1 region.

Here are some supplementary details :

Start time : 21/04/2026 11:45 UTC
Impacted Service(s) : Some instances in the BHS1, BHS3 and BHS5 regions are unreachable.
Customers Impact : Customers are temporarily unable to access instances located on the specified rigion.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.