Outage in OVHcloud
[RBX10][Compute - Instance] - Cloud Compute Incident Notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud experienced a major incident in the RBX10 region where some compute instances became unreachable due to an unexpected infrastructure failure, preventing customers from accessing their instances. The incident lasted 2.5 hours from 14:40 to 16:42 UTC on April 24, 2026, and was fully resolved after teams identified and fixed the infrastructure issue.
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the RBX10 region.
Here are some supplementary details :
Start time : 24/04/2026 14:40 UTC
Impacted Service(s) : Some instances in the RBX10 region are unreachable.
Customers Impact : Customers are temporarily unable to access instances located on the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Components affected
OVHcloud RBX-ATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/24/2026 05:19PM
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 24/04/2026 14:40 UTC
End time : 24/04/2026 16:42 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
15 days ago - at 04/24/2026 03:25PM
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.
Here are some supplementary details :
Start time : 24/04/2026 14:40 UTC
Impacted Service(s) : Some instances in the RBX10 region are unreachable.
Customers Impact : Customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
INVESTIGATING
15 days ago - at 04/24/2026 02:51PM
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the RBX10 region.
Here are some supplementary details :
Start time : 24/04/2026 14:40 UTC
Impacted Service(s) : Some instances in the RBX10 region are unreachable.
Customers Impact : Customers are temporarily unable to access instances located on the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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