Outage in OVHcloud

[GRA1/3/9/11][Compute - Instance] - Change the title according to impacted services

Resolved Major

July 23, 2026 - Started 16 days ago - Lasted 32 minutes
Official incident page

Incident Report

Summary AI Generated

On July 23, 2026, OVHcloud experienced a 6-minute outage (17:52–17:58 UTC) affecting Compute instances across the GRA1, GRA3, GRA9, and GRA11 regions, caused by an unexpected underlying infrastructure malfunction. Some customers were unable to access their instances during this period. Service was fully restored by 17:58 UTC, with the incident formally closed at 18:34 UTC.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9/11 regions. Here are some supplementary details : Start time : 23/07/2026 17:52 UTC Impacted Service(s) : Some instances in the GRA1/3/9/11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA3 OVHcloud GRA1 OVHcloud GRA9 OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 07/23/2026 06:34PM

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 23/07/2026 17:52 UTC
End time : 23/07/2026 17:58 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 16 days ago - at 07/23/2026 06:05PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9/11 regions.

Here are some supplementary details :

Start time : 23/07/2026 17:52 UTC
Impacted Service(s) : Some instances in the GRA1/3/9/11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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