Outage in OVHcloud

[GRA][Compute - Instance] - Compute Instance Incident Notification

Resolved Major

October 09, 2026 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major compute instance outage across multiple GRA regions (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11) on October 9, 2026, beginning at 10:23 UTC, which rendered instances unreachable for affected customers. The disruption lasted approximately 14 minutes and was caused by an unexpected infrastructure malfunction. Full service was restored by 10:37 UTC.

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA regions. Here are some supplementary details : Start time : 09/10/2026 10:23 UTC Impacted Service(s) : Some instances in the GRA regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA1 OVHcloud GRA3 OVHcloud GRA5 OVHcloud GRA7 OVHcloud GRA9 OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 10/09/2026 12:02PM

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 09/10/2026 10:23 UTC
End time : 09/10/2026 10:37 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 15 days ago - at 10/09/2026 10:41AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 10/09/2026 10:34AM

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA regions.

Here are some supplementary details :

Start time : 09/10/2026 10:23 UTC
Impacted Service(s) : Some instances in the GRA regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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