Outage in OVHcloud

[GLOBAL][Cloud Databases] - MYSQL Database incident notification

Resolved Minor

October 17, 2026 - Started 7 days ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud's Cloud Databases service experienced an incident from October 16 at 22:16 UTC to October 17 at 11:30 UTC, lasting approximately 13 hours. New MySQL database provisioning was delayed or unavailable across multiple global regions, while existing services remained unaffected. The incident was caused by a software issue and was fully resolved by OVHcloud's engineering team.

We are currently investigating an incident affecting our Cloud Databases offering, which is causing temporary latency issue in the Global Region. Here are some supplementary details : Start time : 16/10/2026 22:16 UTC Impacted Service(s) : New MySQL services are taking longer than usual to become available. Existing services are not affected. Customers Impact : Customers are temporarily unable to access the new MySQL services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud BHS OVHcloud DE OVHcloud GRA OVHcloud PAR OVHcloud SBG OVHcloud SGP OVHcloud UK OVHcloud WAW

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 10/17/2026 06:54PM

We are pleased to inform you that the incident affecting our Cloud Databases offering has been resolved.

Start time : 16/10/2026 22:16 UTC
End time : 17/10/2026 11:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 7 days ago - at 10/17/2026 08:48AM

We are currently investigating an incident affecting our Cloud Databases offering, which is causing temporary latency issue in the Global Region.

Here are some supplementary details :

Start time : 16/10/2026 22:16 UTC
Impacted Service(s) : New MySQL services are taking longer than usual to become available. Existing services are not affected.
Customers Impact : Customers are temporarily unable to access the new MySQL services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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