Outage in OVHcloud
[GRA11][Public Cloud] - Network API incident notification
Resolved MinorIncident Report
Summary AI Generated
OVHcloud's Public Cloud Network API in the GRA11 region experienced slowness and errors from 12:30 to 15:30 UTC on 16 October 2026, caused by an unexpected underlying infrastructure malfunction. Affected operations included Floating IP, Gateway, Load Balancer, Private network (vRack), and Public network management, while existing resources and running instances remained unaffected. The incident was resolved within three hours, with monitoring confirmed stable the following day.
We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary latency issues in the GRA11 region.
Please find the details of this incident below :
Start time : 16/10/2026 12:30 UTC
Impacted Service(s) : The Public Cloud Network API in the GRA11 region is currently experiencing slowness, affecting operations on Floating IP, Gateway, Load Balancer, Private network (vRack) and Public network. Existing network configurations continue to operate normally.
Customers Impact : Customers may experience latency and slowness, or encounter errors, when modifying network configurations or creating new resources. Existing resources and running instances remain unaffected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/17/2026 08:06PM
We are pleased to inform you that the incident affecting our Public Cloud Network API in the GRA11 region has been resolved.
Start time : 16/10/2026 12:30 UTC
End time : 16/10/2026 15:30 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
MONITORING
8 days ago - at 10/16/2026 04:27PM
We would like to inform you that our service has been fully restored as of 16/10/2026 at 15:30 UTC.
Monitoring is still in place to ensure long-term stability.
Please find the details of this incident below :
Start time : 16/10/2026 12:30 UTC
Impacted Service(s) : The Public Cloud Network API in the GRA11 region experienced slowness, affecting operations on Floating IP, Gateway, Load Balancer, Private network (vRack) and Public network. Existing network configurations continued to operate normally.
Customers Impact : Customers may have experienced latency and slowness, or encountered errors, when modifying network configurations or creating new resources. Existing resources and running instances remained unaffected.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
8 days ago - at 10/16/2026 04:13PM
We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary latency issues in the GRA11 region.
Please find the details of this incident below :
Start time : 16/10/2026 12:30 UTC
Impacted Service(s) : The Public Cloud Network API in the GRA11 region is currently experiencing slowness, affecting operations on Floating IP, Gateway, Load Balancer, Private network (vRack) and Public network. Existing network configurations continue to operate normally.
Customers Impact : Customers may experience latency and slowness, or encounter errors, when modifying network configurations or creating new resources. Existing resources and running instances remain unaffected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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