Outage in OVHcloud
[GRA9/GRA11][Public Cloud] - Network API incident notification
Resolved MajorIncident Report
Summary AI Generated
On October 14, 2026, OVHcloud's OpenStack Network API in the GRA9 and GRA11 regions experienced increased latency from 08:00 to 15:22 UTC. Customers faced slowness when performing network operations via the API or Horizon, including creating or modifying networks, ports, floating IPs, and security groups. The incident was caused by an unexpected underlying infrastructure malfunction and was fully resolved by 15:22 UTC.
We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary latency issues in the GRA9 and GRA11 regions.
Please find the details of this incident below :
Start time : 14/10/2026 08:00 UTC
Impacted Service(s) : The OpenStack Network API in the GRA9 and GRA11 regions is experiencing increased latency.
Customers Impact : Customers may experience slowness when performing network operations through the API or Horizon, such as creating or modifying networks, ports, floating IPs or security groups.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 10/14/2026 03:24PM
We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved.
Start time : 14/10/2026 08:00 UTC
End time : 14/10/2026 15:22 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
10 days ago - at 10/14/2026 02:46PM
We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary latency issues in the GRA9 and GRA11 regions.
Please find the details of this incident below :
Start time : 14/10/2026 08:00 UTC
Impacted Service(s) : The OpenStack Network API in the GRA9 and GRA11 regions is experiencing increased latency.
Customers Impact : Customers may experience slowness when performing network operations through the API or Horizon, such as creating or modifying networks, ports, floating IPs or security groups.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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