Outage in OwnBackup

Salesforce Backups - Increased Warning/Error Rate

Resolved Minor
February 25, 2022 - Started almost 3 years ago - Lasted about 1 month
Official incident page

Need to monitor OwnBackup outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including OwnBackup, and never miss an outage again.
Start Free Trial

Outage Details

We are seeing an increase in backup warnings and errors for Salesforce Sandbox backup services. We currently do not see an impact on Salesforce Production backup services. We are investigating the issue and will provide an update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 03/03/2022 12:58PM

Salesforce has started the rollout of their fix plan on Sandboxes and some Production orgs.
We are monitoring to see the backups are error free on these objects as a result

IDENTIFIED almost 3 years ago - at 03/02/2022 07:18AM

Our team is working with Partner Support from Salesforce to promote a fix for the Salesforce Known Issue ( https://trailblazer.salesforce.com/issues_view?title=querying-on-feed-objects-with-encrypt-chatter-enabled-throws-error-should-not-be-here-platform-encryption-dao-encryptablefielddefinitionproviderimpl&Id=a1p4V000002nNdr).

Currently, it shows that Salesforce is scheduled to have the fix in Spring’22 Patch 12.0
Here is what we know so far and expect if the org has enabled a platform encryption policy on Chatter.

1. The Feed Items object is getting backed up successfully; this is the main object used for Restore and gets associated with the parent object if chatter was used on the record. Our tests show that this object is not affected.
2. Individual object Feeds receive an error, and services will show a yellow triangle warning in the weekly report, along with object errors in the backup history and a yellow exclamation mark in the service dashboard. This means these objects are not getting backed up and will be missing from the data set.
3. The service will experience an increased backup duration and API usage, due to the retry mechanism on the feeds objects.

Until the Salesforce patch is deployed, you may select the Service-->Options-->Exclude Feed Items in your Ownbackup service to suppress the error messages and maintain nominal backup time by avoiding the backup of those individual Feed objects. The Feed Items object itself will continue to backup and be restorable with such configuration.

We will continue to update this incident as new information makes itself available.

IDENTIFIED almost 3 years ago - at 02/28/2022 09:56PM

The issue is related to this known issue posted by Salesforce- https://trailblazer.salesforce.com/issues_view?title=querying-on-feed-objects-with-encrypt-chatter-enabled-throws-error-should-not-be-here-platform-encryption-dao-encryptablefielddefinitionproviderimpl&Id=a1p4V000002nNdr.
We are working with Salesforce for resolution as the workaround provided cannot be applied at this time while ensuring a 100% integral backup, and we are treating this is as our top priority.

IDENTIFIED almost 3 years ago - at 02/28/2022 09:01PM

The issue is related to this SF known issue- https://trailblazer.salesforce.com/issues_view?title=querying-on-feed-objects-with-encrypt-chatter-enabled-throws-error-should-not-be-here-platform-encryption-dao-encryptablefielddefinitionproviderimpl&Id=a1p4V000002nNdr

IDENTIFIED almost 3 years ago - at 02/27/2022 02:22PM

SF confirmed this is an internal issue they are facing with.
SF backend teams are working on investigating this and providing a solution.
We will update ASAP.

IDENTIFIED almost 3 years ago - at 02/25/2022 10:06PM

The backup warnings and errors are related to FeedItems and Feed objects in general.
We have contacted Salesforce Partner support to investigate the issue.
This impacts production & sandbox services.

INVESTIGATING almost 3 years ago - at 02/25/2022 08:18PM

We are seeing an increase in backup warnings and errors for Salesforce Sandbox backup services.
We currently do not see an impact on Salesforce Production backup services.
We are investigating the issue and will provide an update as soon as more information becomes available.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime