Outage in OwnBackup

Customer Portal Emails sent in Error

Resolved Minor
March 29, 2023 - Started about 2 years ago - Lasted 4 minutes
Official incident page

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Outage Details

We identified unexpected behavior in emails sent from our Customer Portal - These are legitimate emails but were sent in error. Please ignore/delete these emails from portaladmin@portal.ownbackup.com with subject lines including "New Post:". We are working with our provider to prevent this and apologize for any confusion.
Components affected
OwnBackup User Access OwnBackup Automatic Backups OwnBackup User Access OwnBackup Jobs OwnBackup Jobs OwnBackup API Access OwnBackup API Access OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup API Access OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Jobs OwnBackup API Access OwnBackup User Access OwnBackup User Access OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup API Access OwnBackup Automatic Backups OwnBackup API Access OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Jobs OwnBackup Jobs OwnBackup API Access OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup API Access OwnBackup API Access OwnBackup User Access OwnBackup User Access
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/29/2023 03:14PM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 03/29/2023 03:11PM

We identified unexpected behavior in emails sent from our Customer Portal - These are legitimate emails but were sent in error. Please ignore/delete these emails from portaladmin@portal.ownbackup.com with subject lines including "New Post:".
We are working with our provider to prevent this and apologize for any confusion.

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