Outage in OwnBackup

Customer Portal Emails sent in Error

Resolved Minor
March 29, 2023 - Started over 1 year ago - Lasted 4 minutes
Official incident page

Need to monitor OwnBackup outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including OwnBackup, and never miss an outage again.
Start Free Trial

Outage Details

We identified unexpected behavior in emails sent from our Customer Portal - These are legitimate emails but were sent in error. Please ignore/delete these emails from portaladmin@portal.ownbackup.com with subject lines including "New Post:". We are working with our provider to prevent this and apologize for any confusion.
Components affected
OwnBackup User Access OwnBackup Automatic Backups OwnBackup User Access OwnBackup Jobs OwnBackup Jobs OwnBackup API Access OwnBackup API Access OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup API Access OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Jobs OwnBackup API Access OwnBackup User Access OwnBackup User Access OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup Jobs OwnBackup API Access OwnBackup Automatic Backups OwnBackup API Access OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Jobs OwnBackup Jobs OwnBackup API Access OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup API Access OwnBackup API Access OwnBackup User Access OwnBackup User Access
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/29/2023 03:14PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 03/29/2023 03:11PM

We identified unexpected behavior in emails sent from our Customer Portal - These are legitimate emails but were sent in error. Please ignore/delete these emails from portaladmin@portal.ownbackup.com with subject lines including "New Post:".
We are working with our provider to prevent this and apologize for any confusion.

Latest OwnBackup outages

Degraded backup performance in Hipaa4 - about 1 month ago
Salesforce service disruption - about 1 month ago
Hot Data protection is not respected for certain ContentDocument Policies - about 1 month ago
Slow UI performance - 4 months ago
Discover - UI is unavailable - 4 months ago

Be the first to know when OwnBackup and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE