Outage in OwnBackup
Unable to submit a support case through the “Submit a case” button in the Own application
Resolved Minor
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Outage Details
Components affected
OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup User Access OwnBackup User AccessLatest Updates ( sorted recent to last )
This incident is now resolved.
The issue has been identified and we are currently working on a fix.
As a workaround, please use the following methods to submit a support case:
1. Through the Customer Portal
2. Via our Support webpage https://www.owndata.com/support
3. Via email to support@owndata.com
We are currently investigating an issue where submitting a case through the "Submit a case" button in the Own application leads to a "The Content is Blocked" error.
Please use the following methods to submit a support case:
1. Through the Customer Portal
2. Via our Support webpage https://www.owndata.com/support
3. Via email to support@owndata.com
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