Outage in OwnBackup
[Hipaa4] [Archive] Upstream Azure Outage Causing Service Degradation
Resolved Minor
May 29, 2026 - Started 23 days ago
- Lasted 4 days
Incident Report
Summary AI Generated
A Microsoft Azure datacenter power outage caused degradation to OwnBackup's Elastic Cloud cluster, impacting internal cluster performance while customer-facing services remained unaffected. The incident lasted approximately 98 hours due to the upstream Azure infrastructure failure. The search service was restored to full capacity after working with Elastic support to complete recovery actions, with background cluster rebalancing monitored until completion.
Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery
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IDENTIFIED
22 days ago - at 05/29/2026 10:24PM
Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery
INVESTIGATING
23 days ago - at 05/29/2026 05:04AM
We are investigating reports of degraded service. Upstream provider (Microsoft Azure) is reporting an active incident, and we are assessing impact on our services.
IDENTIFIED
23 days ago - at 05/29/2026 06:00PM
Root cause identified: an active Microsoft Azure incident is impacting upstream dependencies for our services. We are assessing scope and affected components.
MONITORING
21 days ago - at 05/30/2026 09:35PM
The search service has been restored to full capacity. Working with Elastic support, we completed the recovery actions and the cluster is healthy. Background rebalancing across the cluster is still in progress. We are monitoring until it completes.
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