Outage in P44

Issue with Access Groups Movement

Resolved Major
July 30, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently experiencing a disruption affecting user management within the Movement platform. Specifically, customers are unable to assign or remove users from access groups. Please note that existing group memberships and access group rule processing remain unaffected. Our engineering team is actively working on resolving this issue. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding. As an organization, we remain committed to delivering reliable, high-availability services. If you have any questions, please don’t hesitate to contact us at support@project44.com.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/30/2025 03:41PM

Dear Valued Customer,

A fix has been deployed, and the issue is now fully resolved. All functionalities are operating as expected, and the system remains stable.

Thank you for your patience throughout this process.

As an organization, we are committed to delivering reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at support@project44.com.

Best Regards
Customer Support

IDENTIFIED 5 days ago - at 07/30/2025 02:14PM

Dear Valued Customer,

Our engineering team has identified the issue and is actively working on a resolution. We will continue to update the status page with any new developments as they become available.

If you have any questions, please don’t hesitate to contact us at support@project44.com.

IDENTIFIED 5 days ago - at 07/30/2025 01:11PM

Dear Valued Customer,

We are currently experiencing a disruption affecting user management within the Movement platform. Specifically, customers are unable to assign or remove users from access groups.

Please note that existing group memberships and access group rule processing remain unaffected.
Our engineering team is actively working on resolving this issue. We will continue to provide updates as more information becomes available.

Thank you for your patience and understanding. As an organization, we remain committed to delivering reliable, high-availability services.
If you have any questions, please don’t hesitate to contact us at support@project44.com.

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