Outage in P44

Delay in Ocean Shipment Position Updates (EU Region)

Resolved Minor
August 10, 2025 - Started about 4 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently experiencing delays in populating positions for ocean shipments on the Movement platform in the EU environment, which may result in slower updates to position information for affected shipments. Our engineering team is actively investigating and working to restore normal update times. We will continue to share updates as more information becomes available. As always, we remain committed to providing reliable and high-availability services. If you have any questions, please contact us at support@project44.com.
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 08/10/2025 03:05PM

Dear Valued Customer,

We are pleased to inform you that the delays in populating positions for ocean shipments on the Movement platform in the EU environment have been resolved. Position information for all affected shipments is now updating normally.

Thank you for your patience while our engineering team worked to restore normal service. If you have any questions, please contact us at support@project44.com.

Best Regards,
Customer Support

MONITORING about 3 hours ago - at 08/10/2025 02:32PM

Dear Valued Customer,

The delays in populating positions for ocean shipments on the Movement platform in the EU environment have been mitigated, and normal update times are being restored. Our team will continue to monitor the performance closely to ensure stability.

We appreciate your patience and understanding while we resolved this matter.

If you have any questions, please contact us at support@project44.com.

Best Regards,
Customer Support

INVESTIGATING about 4 hours ago - at 08/10/2025 01:08PM

Dear Valued Customer,

We are currently experiencing delays in populating positions for ocean shipments on the Movement platform in the EU environment, which may result in slower updates to position information for affected shipments.
Our engineering team is actively investigating and working to restore normal update times. We will continue to share updates as more information becomes available.

As always, we remain committed to providing reliable and high-availability services. If you have any questions, please contact us at support@project44.com.

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