Outage in Paazl

GLS: no shipping labels

Resolved Minor
March 03, 2022 - Started almost 3 years ago - Lasted 26 days
Official incident page

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Outage Details

We're receiving reports of clients not being able to print GLS shipping labels. The following message is visible in Paazl. Unable to validate shipping order at GLS: no free parcel number is available within the NDIparcel number ranges - Error in tag T400 We have contacted GLS to find the cause of this issue.
Components affected
Paazl GLS
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 03/03/2022 10:31AM

Though we haven't received any confirmation yet from GLS, we noticed shipping labels can be printed again.

We will monitor the status.

INVESTIGATING almost 3 years ago - at 03/03/2022 09:04AM

We're receiving reports of clients not being able to print GLS shipping labels.

The following message is visible in Paazl.

Unable to validate shipping order at GLS: no free parcel number is available within the NDIparcel number ranges - Error in tag T400

We have contacted GLS to find the cause of this issue.

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