Outage in Paazl

DHL Parcel PUDO keyword identifiers

Resolved Minor
May 15, 2025 - Started 17 days ago - Lasted 1 day
Official incident page

Need to monitor Paazl outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Paazl, and never miss an outage again.
Start Free Trial

Outage Details

At this moment the DHL Parcel keyword identifiers for a PUDO delivery are not being processed correctly. This may affect the label generation via third-party logistics (3PL) providers. In cases where the label has already been created, affected parcels may be redirected to the recipient’s home address instead of the intended service point. Our team is actively working on a solution and will provide updates as soon as more information becomes available.
Components affected
Paazl DHL Parcel (E-Commerce)
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/16/2025 08:32PM

This incident has been resolved.

MONITORING 16 days ago - at 05/16/2025 02:16PM

We have created a fix for this. All orders that were already entered in Paazl but did not yet have a generated label now have a corrected keyword identifier, and all new orders will be processed as usual.

IDENTIFIED 17 days ago - at 05/15/2025 03:39PM

At this moment the DHL Parcel keyword identifiers for a PUDO delivery are not being processed correctly. This may affect the label generation via third-party logistics (3PL) providers.

In cases where the label has already been created, affected parcels may be redirected to the recipient’s home address instead of the intended service point.

Our team is actively working on a solution and will provide updates as soon as more information becomes available.

Latest Paazl outages

Paazl Web Application - 6 months ago
GLS API is unresponsive - 8 months ago

Be the first to know when Paazl and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook