Outage in Paazl
DHL Parcel PUDO keyword identifiers
Resolved Minor
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Outage Details
At this moment the DHL Parcel keyword identifiers for a PUDO delivery are not being processed correctly. This may affect the label generation via third-party logistics (3PL) providers.
In cases where the label has already been created, affected parcels may be redirected to the recipient’s home address instead of the intended service point.
Our team is actively working on a solution and will provide updates as soon as more information becomes available.
Components affected
Paazl DHL Parcel (E-Commerce)Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/16/2025 08:32PM
This incident has been resolved.
MONITORING
about 1 month ago - at 05/16/2025 02:16PM
We have created a fix for this. All orders that were already entered in Paazl but did not yet have a generated label now have a corrected keyword identifier, and all new orders will be processed as usual.
IDENTIFIED
about 1 month ago - at 05/15/2025 03:39PM
At this moment the DHL Parcel keyword identifiers for a PUDO delivery are not being processed correctly. This may affect the label generation via third-party logistics (3PL) providers.
In cases where the label has already been created, affected parcels may be redirected to the recipient’s home address instead of the intended service point.
Our team is actively working on a solution and will provide updates as soon as more information becomes available.
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