Paddle vs. ChartMogul

Compare the status, incidents stats and history between Paddle and ChartMogul

Every service has different practices when updating its status page, so compare these stats with a grain of salt. E.g., one service can be more aggressive when updating its status page than other so that they will have more incidents, but it doesn't mean it is worse than the other.

Paddle

Paddle current official status is Operational

Statistics

0
Incidents in the last 7 days
3
Incidents in the last 30 days
9
Incidents in the last 90 days

Latest incidents

Resolved Some subscription emails for Paddle Classic are currently incorrect

Our engineers are currently investigating an issue with the Paddle Classic subscription receipt emails. This is causing the emails to return an incorrect renewal date and the emails are missing the...

Resolved Sandbox login issues

We're currently investigating an issue affecting the sandbox environment. Sellers may encounter an error after logging in, which prevents access to the dashboard on the sandbox environment. Our ...

Resolved Customers are experiencing issues with our Customer Portal

Our engineers have identified an issue with our Customer Portal not showing payments and saved payment methods for Paddle Billing. Instead, when users log into the Customer Portal to see the subscr...

ChartMogul

ChartMogul current official status is Operational

Statistics

0
Incidents in the last 7 days
1
Incidents in the last 30 days
3
Incidents in the last 90 days

Latest incidents

Resolved Data Processing Delays - Reporting Tools Affected

Our data processing infrastructure is running behind for a fraction of accounts which is causing delays in the reporting tools.

Resolved AI Enrichment temporarily disabled

We have received a report that AI enrichment of customer data has removed other custom attributes. We have temporarily disabled the feature and are actively investigating the issue.

about 2 months ago Official incident report
Resolved Stale destination data

Data Warehouse powering destinations had an outage. We're working on resolving the issue.

about 2 months ago Official incident report

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