Outage in Elavon
Recovery: Online Case Management Access Issues
Resolved Minor
February 20, 2026 - Started about 1 month ago
- Lasted about 4 hours
Incident Report
Affected Service: Online Case Management (OCM)
We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience
Customer Service Contact Information: 800-377-3962
If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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Latest Updates ( sorted recent to last )
about 1 month ago - at 02/20/2026 04:40PM
Affected Service: Online Case Management Access Issues
We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience
Customer Service Contact Information: 800-377-3962
If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
about 1 month ago - at 02/20/2026 03:27PM
Affected Service: Online Case Management (OCM)
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Customer Service Contact Information: 800-725-1243
If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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