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Outage in Page

Label gen failing for Ship by Loop merchants using USPS Ship

Resolved Minor
April 17, 2026 - Started 2 days ago - Lasted about 3 hours

Incident Report

We are seeing an increase in label failures for SBL merchants using Loop's negotiated USPS rates post migration to USPS Ship. We have identified a fix and working on both a short term resolution and long term fix with EasyPost. The error message in the timeline will be a bit cryptic and look something like this. Additional update in 5 minutes.

"An error occurred: Purchasing the shipping label failed — EasyPost: /labels/v3/: code=400, message=OASValidation OpenAPI-Spec-Validation-Labels with resource oas://labels-v3.yaml: failed with reason: [ERROR - [Path '/senderAddress'] Instance failed to match all required schemas (matched only 2 out of 3): __/properties/senderAddress/allOf/0: Instance failed to match all required schemas (matched only 2 out of 3)__ERROR - [Path '/senderAddress'] Instance failed to match all required schemas (matched only 2 out of 3): [/properties/senderAddress/allOf/0/allOf/2: String __referral_customer_6ffe2bef032046e1926c76dde09b3119@donotemail.easypost.com__ is too long (length: 74, maximum allowed: 50)]ERROR - [Path '/senderAddress/email'] String __referral_customer_6ffe2bef032046e1926c76dde09b3119@donotemail.easypost.com__ is too long (length: 74, maximum allowed: 50): []]"
Components affected
Page Returns Portal

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2 days ago - at 04/17/2026 10:09PM

We are seeing an increase in label failures for SBL merchants using Loop's negotiated USPS rates post migration to USPS Ship. We have identified a fix and working on both a short term resolution and long term fix with EasyPost. The error message in the timeline will be a bit cryptic and look something like this. Additional update in 5 minutes.

"An error occurred: Purchasing the shipping label failed — EasyPost: /labels/v3/: code=400, message=OASValidation OpenAPI-Spec-Validation-Labels with resource oas://labels-v3.yaml: failed with reason: [ERROR - [Path '/senderAddress'] Instance failed to match all required schemas (matched only 2 out of 3): __/properties/senderAddress/allOf/0: Instance failed to match all required schemas (matched only 2 out of 3)__ERROR - [Path '/senderAddress'] Instance failed to match all required schemas (matched only 2 out of 3): [/properties/senderAddress/allOf/0/allOf/2: String __referral_customer_6ffe2bef032046e1926c76dde09b3119@donotemail.easypost.com__ is too long (length: 74, maximum allowed: 50)]ERROR - [Path '/senderAddress/email'] String __referral_customer_6ffe2bef032046e1926c76dde09b3119@donotemail.easypost.com__ is too long (length: 74, maximum allowed: 50): []]"

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