Outage in PagerDuty
Ongoing Monitoring: SMS and Voice Notification Delivery Issues on Reliance Jio Carrier Network in India
Resolved Minor
July 21, 2026 - Started 24 days ago
- Lasted 8 days
Incident Report
Summary AI Generated
PagerDuty experienced degraded SMS and voice notification delivery affecting users on the Reliance Jio carrier network in India, lasting approximately 187 hours. The issue was a carrier-level infrastructure problem outside of PagerDuty's control, with core platform services remaining fully operational throughout. Deliverability improved over the course of the incident, though the affected components included SMS and Voice services across both US and EU regions.
We are observing improved deliverability of SMS and voice notifications for users on the Reliance Jio carrier network in India. This is a carrier-level infrastructure issue outside of our control, and PagerDuty platform services remain fully operational. We are awaiting...
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest PagerDuty outages
Issues accessing PagerDuty Web UI - 21 days ago
Issue Identified with Saving Incident Workflows - about 1 month ago
Voice Notification contents Issue Identified - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
