Outage in Pagero

Intermittent disturbances in the Digital Signature process

Resolved Minor
April 01, 2025 - Started 2 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have received information from our partner in charge of adding the digital signature on e-documents that there is an ongoing issue in their system. This is impacting the creation of document pushback files, and processing delays in markets using digital signature (other than Malaysia). We have received confirmation that their technical team is currently reviewing this issue, and will provide us with more information as soon as possible. From Pagero Online's end, we will inform as soon as we have any update on the matter. If you have any questions, please contact our Support team
Components affected
Pagero Online
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/01/2025 01:50PM

We have been continuously monitoring the document flow on our platform to ensure no delays occur due to the network issues affecting our partner's system. We are pleased to confirm that everything is functioning as expected.

As a result, we consider this incident resolved. We apologize for any inconvenience this may have caused and appreciate your understanding and patience.

Should you have any question or require our assistance, please contact our Support team

MONITORING 1 day ago - at 04/01/2025 12:08PM

We have noticed a significant improvement in the delays that have been taking place due to the network issues taking place in our partner for the digital signature process.

While the situation has improved, we are continuing to closely monitor our systems to ensure stability and prevent further disruptions. We will provide additional updates throughout the day.

If you have any questions, please contact our Support team

INVESTIGATING 1 day ago - at 04/01/2025 09:28AM

We have been notified by our partner in charge of adding the digital signature on e-documents that there is an ongoing network issue in their system.

They have confirmed that there will be some performance issues until this is resolved. We will provide more updates once additional information is available.

If you have any questions, please contact our Support team

INVESTIGATING 2 days ago - at 04/01/2025 07:06AM

We have received information from our partner in charge of adding the digital signature on e-documents that there is an ongoing issue in their system.

This is impacting the creation of document pushback files, and processing delays in markets using digital signature (other than Malaysia).

We have received confirmation that their technical team is currently reviewing this issue, and will provide us with more information as soon as possible. From Pagero Online's end, we will inform as soon as we have any update on the matter.

If you have any questions, please contact our Support team

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