Outage in Pagero

Pagero sFTP Server Outage

Resolved Major
October 18, 2025 - Started about 11 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an ongoing issue impacting the Pagero SFTP server. Our dedicated technical teams are working with our infrastructure partners to identify the cause and implement a solution as swiftly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time. Further updates will be provided as soon as new information becomes available. If you have any questions, please contact our Support team
Components affected
Pagero Online

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 10/18/2025 01:13PM

The incident affecting some Pagero Online services was caused by a network issue, which resulted in delays in document delivery for some customers. Our Support team has retriggered all impacted documents, and they have been correctly processed. The issue is now resolved, and all services are operating as expected.

MONITORING about 11 hours ago - at 10/18/2025 10:50AM

We are pleased to inform you that the Pagero sFTP server connection is now functioning again. Our teams will continue to closely monitor the service to ensure stability and prevent any further disruptions.

Thank you for your patience and understanding throughout this incident. We will provide additional updates if necessary.

If you have any questions, please contact our Support team

INVESTIGATING about 11 hours ago - at 10/18/2025 10:30AM

We are aware of an ongoing issue impacting the Pagero SFTP server. Our dedicated technical teams are working with our infrastructure partners to identify the cause and implement a solution as swiftly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time. Further updates will be provided as soon as new information becomes available.

If you have any questions, please contact our Support team

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