Pagero Online - Document Retrieval Delays

We are continuing to investigate the delays affecting document retrieval via both the Document API and the Document Web interface.

We understand the importance of timely access to your documents and appreciate your continued patience. Our teams are actively working to resolve the issue and will provide further updates as soon as more information becomes available.

If you have any questions, please contact our Support team

We are currently investigating some delays when retrieving documents through both the Document API and the Document Web interface. This means that documents might take longer than usual to appear in the new Pagero Online platform and via API queries.
Please rest assured that document processing is continuing as normal, and all documents will eventually become available.
We appreciate your patience and understanding while we work to resolve this issue.