Pagero Online - Document Retrieval Delays

We are pleased to report that the delays in document retrieval through both the Document API and Document Web interface have been fully resolved. Our technical teams have addressed the server-related issue, and document processing is now operating as expected.

Thank you for your patience and understanding while we worked to resolve this matter.
If you experience any further issues, please contact us via Support.

We are currently still experiencing delays in document retrieval through both the Document API and the Document Web interface. The issue has been identified as server-related, and our technical teams are actively working to resolve it.

In the meantime, we have implemented a temporary mitigation to ensure that documents are processed and made available within a reasonable timeframe. While delays may persist, document processing continues uninterrupted.

We appreciate your continued patience. Please do not hesitate on contact us on Support team.

We are continuing to investigate the delays affecting document retrieval via both the Document API and the Document Web interface.

We understand the importance of timely access to your documents and appreciate your continued patience. Our teams are actively working to resolve the issue and will provide further updates as soon as more information becomes available.

If you have any questions, please contact our Support team

We are currently investigating some delays when retrieving documents through both the Document API and the Document Web interface. This means that documents might take longer than usual to appear in the new Pagero Online platform and via API queries.
Please rest assured that document processing is continuing as normal, and all documents will eventually become available.
We appreciate your patience and understanding while we work to resolve this issue.