Outage in Pagero

Pagero Online - Duplicate reconciliation files in our E-banking service

Resolved Minor
October 20, 2025 - Started about 5 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently investigating reports of duplicate reconciliation files received by our customers for our E-banking service in Pagero Online. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
Components affected
Pagero Online

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 10/20/2025 01:18PM

We have identified the root cause of the duplicate reconciliation files issue.

The problem occurred when our services were restarted following the infrastructure incident reported previously in https://status.pagero.com/incidents/fndbwr5xcn5c. During the restart, the same files were processed multiple times before the system had fully synchronized, resulting in duplicate reconciliation files appearing in the service.

The duplicates will either show up as if the same transaction would have been executed several times when checking the reconciliation file(s) or as separate identical reconciliation file(s).

Please note that it is only the reporting that is affected - the actual transactions has NOT been executed incorrectly (multiple times).

If you have any questions, please contact our Support team

IDENTIFIED about 3 hours ago - at 10/20/2025 11:12AM

We have identified that the duplicate reconciliation files is limited to files from SEB and transactions with execution date 2025-10-17.

The duplicates will either show up as if the same transaction would have been executed several times when checking the reconciliation file(s) or as separate identical reconciliation file(s).
Please note that it is only the reporting that is affected, the actual transactions has NOT been executed incorrectly (multiple times).

We are still investigating the cause of this issue.

If you have any questions, please contact our Support team

INVESTIGATING about 5 hours ago - at 10/20/2025 09:56AM

We’re currently investigating reports of duplicate reconciliation files received by our customers for our E-banking service in Pagero Online. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook