Temporary Phone Support Unavailability

This incident has been resolved.

We're actively investigating an issue that affected our phone services as part of a broader global AWS outage. Inbound calls are working again, but you may still experience occasional interruptions while we finalize a fix. We're working closely with our platform provider to ensure stability and a full resolution.

All other support channels, web case creation, email, and live chat, are operating normally.

We're monitoring this closely and will share updates as we have them. Thank you for your patience and understanding.

We’ve identified that the issue affecting our phone services is related to a broader global AWS outage. This disruption is causing issues with inbound calls. The impacted platform continues to work toward resolution. All other support channels — including web case creation, email, and live chat — remain fully available.

We’re closely monitoring the situation and will continue to provide updates as more information becomes available. Thank you for your continued patience.

We’re currently experiencing an issue with our phone service provider that is impacting our ability to receive incoming calls. All other support channels — including web case creation, email, and live chat — remain fully operational. Our provider is actively working to resolve the issue, and our internal teams are implementing additional measures to maintain service stability.

We apologize for any inconvenience and appreciate your patience while we work toward a full resolution.