Outage in Pagero

Pagero TMS - Billing & Processing of shipments slow

Resolved Major
November 17, 2025 - Started 20 days ago - Lasted 15 days
Official incident page

Incident Report

Right now, we are having issues with routing, and the system might behave unexpectedly. We will deploy a patch around 12:00, which might log out any users who are logged in during this period.
Components affected
Pagero TMS

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/02/2025 08:20AM

Billing and transfer of shipments is back at a normal pace.

IDENTIFIED 9 days ago - at 11/28/2025 12:23PM

This issue is still being investigated.

IDENTIFIED 10 days ago - at 11/27/2025 01:56PM

There has been small patches deployed during the week, which has had some improvements on processing speed.
We are still working on further fixes.

INVESTIGATING 11 days ago - at 11/26/2025 01:17PM

This issue is still being investigated.

IDENTIFIED 12 days ago - at 11/25/2025 03:00PM

This issue is still under investigation.

IDENTIFIED 13 days ago - at 11/24/2025 12:24PM

We have released a patch for slow processing of invoices and shipments.
The patch brought the time for processing down, but not enough.
This is still under investigation.

MONITORING 19 days ago - at 11/18/2025 11:14AM

All loadlists have been processed.
We are monitoring this for the moment.

MONITORING 19 days ago - at 11/18/2025 09:34AM

The fix has been deployed to PROD, and we could find new loadlists.
We are monitoring the situation for now.

IDENTIFIED 19 days ago - at 11/18/2025 08:47AM

We believe we've found the root cause of the loadlists issues.
A patch will be delivered in about 30 minutes.

IDENTIFIED 19 days ago - at 11/18/2025 06:49AM

The issues with routing has been solved.
Pre-defined report has been fixed.
Still investigating loadlists and slow processing of shipments.

INVESTIGATING 20 days ago - at 11/17/2025 03:05PM

Load list and Pre-defined reports not working as indended.
Error message is seen when trying to use them.
The Routing issues is fixed, and should work as intended.

MONITORING 20 days ago - at 11/17/2025 12:20PM

A lunch-release was sent, fixing the issue with multiple CSs not getting consolidated. Now, the work is to find the TSes, and update them, cancelling all but one and reroute the CSes to hit the same TS. We will update you with the instructions for this.

INVESTIGATING 20 days ago - at 11/17/2025 11:49AM

We are continuing to investigate this issue.

INVESTIGATING 20 days ago - at 11/17/2025 11:24AM

A patch has been deployed in our PROD-environment.

INVESTIGATING 20 days ago - at 11/17/2025 11:16AM

We will deploy a patch at 12:25, which will log active users out of TMS.
There will be a downtime of approximately 10-15 minutes.
Sorry for any inconvenience.

INVESTIGATING 20 days ago - at 11/17/2025 09:11AM

Right now, we are having issues with routing, and the system might behave unexpectedly.
We will deploy a patch around 12:00, which might log out any users who are logged in during this period.

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