Outage in Palisis

We are investigating an issue with availability of the TourCMS Core system

Resolved Major
January 04, 2024 - Started 12 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/04/2024 07:52PM

This incident has been resolved.

There was a load issue because of a customer API integration seriously abusing the system. Our operations team acted immediately to mitigate the issue. We are working on a solution to prevent this malicious API usage in the future. We have also prepared to block the malicious integration on the next occurrence of the malicious usage.

MONITORING 12 months ago - at 01/04/2024 05:39PM

The root cause of the issue was found and we are currently in mitigation to prevent future occurrences.

MONITORING 12 months ago - at 01/04/2024 04:45PM

The system is fully available and we are further investigating the root cause of the issue

INVESTIGATING 12 months ago - at 01/04/2024 04:36PM

We are currently investigating this issue.

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