Outage in Palisis

TourCMS - Some tours not populating tour search database

Resolved Minor
May 26, 2025 - Started 5 months ago - Lasted about 14 hours
Official incident page

Incident Report

Engineers are currently investigating an issue where some tours are not available in tour search.
Components affected
Palisis TourCMS API
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/26/2025 09:16PM

This incident has been resolved. All Tours are operational.

MONITORING 5 months ago - at 05/26/2025 10:20AM

A hotfix has been successfully deployed, and affected tours are progressively being restored to the search database. We are actively monitoring the situation to ensure continued stability.

IDENTIFIED 5 months ago - at 05/26/2025 08:54AM

An issue affecting tour search database population on some accounts has been identified. Engineers are working on a fix.

INVESTIGATING 5 months ago - at 05/26/2025 07:30AM

Engineers are currently investigating an issue where some tours are not available in tour search.

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