Outage in Palo Alto Networks

ChatGPT Access Issues for Prisma Access

Resolved Minor
January 26, 2023 - Started over 2 years ago - Lasted 4 months
Official incident page

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Outage Details

Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs. In order to unblock users affected by this issue, the below workarounds are applicable: Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering Add security policy for QUIC application: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/06/2023 01:00AM

The incident has been resolved

MONITORING about 2 years ago - at 04/26/2023 08:19PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 04/10/2023 05:06PM

The issue has been addressed for most of the use cases. If you continue to have issues accessing chatgpt, please open a support ticket for further assistance.

IDENTIFIED about 2 years ago - at 03/02/2023 07:08PM

We are continuing to work with OpenAI to address this issue. Please continue to use the recommended work arounds of traffic steering and split tunnel while we continue working with OpenAI to allow-list the Prisma Access IPs

INVESTIGATING over 2 years ago - at 01/27/2023 06:49PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/26/2023 07:12PM

Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs.

In order to unblock users affected by this issue, the below workarounds are applicable:
Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways

Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering

Add security policy for QUIC application:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ

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