Outage in Palo Alto Networks

Prisma Access CIE(Cloud Identity Engine) issue with user group sync

Resolved Minor
May 02, 2025 - Started 24 days ago - Lasted 3 days
Official incident page

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Outage Details

The Engineering team has identified an issue, and we are working on the fix If you continue to experience any difficulties, please open a support case. We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter. We will provide the next update on May 2nd, 2025, at 16:00 UTC.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 05/05/2025 09:33PM

This incident has been resolved.

MONITORING 24 days ago - at 05/02/2025 02:11PM

We are monitoring the results.

INVESTIGATING 24 days ago - at 05/02/2025 01:46PM

The Engineering team has identified an issue, and we are working on the fix

If you continue to experience any difficulties, please open a support case. We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.

We will provide the next update on May 2nd, 2025, at 16:00 UTC.

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