Outage in Palo Alto Networks

Prisma Cloud CIEM - delay in effective IAM permissions calculation and last access data

Resolved Minor
December 11, 2024 - Started 14 days ago - Lasted 8 days
Official incident page

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Outage Details

We are currently investigating the issue.
Components affected
Palo Alto Networks Asia Pacific - Singapore - app.sg.prismacloud.io Palo Alto Networks Americas - Canada - app.ca.prismacloud.io Palo Alto Networks Americas - US - app4.prismacloud.io Palo Alto Networks Americas - US - app3.prismacloud.io Palo Alto Networks Asia Pacific - Australia - app.anz.prismacloud.io Palo Alto Networks Europe - app2.eu.prismacloud.io Palo Alto Networks Europe - app.eu.prismacloud.io Palo Alto Networks Americas - US - app2.prismacloud.io Palo Alto Networks Americas - US - app.gov.prismacloud.io Palo Alto Networks Americas - US - app.prismacloud.io
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/19/2024 12:35PM

This incident has been resolved.

IDENTIFIED 7 days ago - at 12/18/2024 11:44AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 12/17/2024 03:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 days ago - at 12/16/2024 02:55PM

All stacks except app3.prismacloud.io are back to normal.
We are continuing to work on a fix for app3.prismacloud.io.

IDENTIFIED 9 days ago - at 12/15/2024 07:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 12/13/2024 07:37AM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 12/12/2024 08:30AM

Effective permissions for GCP and Azure are now calculated without delay. We are continuing to work on fixing the AWS permissions.

IDENTIFIED 13 days ago - at 12/11/2024 04:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 12/11/2024 01:39PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 14 days ago - at 12/11/2024 09:57AM

We are currently investigating the issue.

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