Outage in Palo Alto Networks

Customer Support Portal Service is degraded

Resolved Minor
October 10, 2025 - Started about 10 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/10/2025 07:48PM

The issue has been resolved. Full functionality restored.

IDENTIFIED about 9 hours ago - at 10/10/2025 05:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 9 hours ago - at 10/10/2025 05:30PM

The CSP portal is operational.
The NGFW Credit functionality is degraded

INVESTIGATING about 10 hours ago - at 10/10/2025 05:18PM

We are currently investigating this issue.

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