Outage in Palo Alto Networks

Scheduled Maintenance for Remote Browser Isolation

Resolved Minor
January 31, 2025 - Started 6 days ago - Lasted 4 days
Official incident page

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Outage Details

Palo Alto Networks is always working to enhance our services. As a part of an emergency maintenance activity, PANW Engineering will be rolling out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 31st January, from 5:00 PM UTC to 9:00 PM UTC. Customers using RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience and the Engineering and SRE teams are working diligently to ensure that the services are healthy and functional. Please contact the support team or your customer success representatives if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/04/2025 05:19AM

This incident has been resolved.

INVESTIGATING 6 days ago - at 01/31/2025 12:46AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 01/31/2025 12:46AM

Palo Alto Networks is always working to enhance our services. As a part of an emergency maintenance activity, PANW Engineering will be rolling out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 31st January, from 5:00 PM UTC to 9:00 PM UTC. Customers using RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience and the Engineering and SRE teams are working diligently to ensure that the services are healthy and functional. Please contact the support team or your customer success representatives if you have any questions.

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