Outage in Palo Alto Networks

Prisma Access - RN and SC IKEv1 tunnels down

Minor
February 23, 2025 - Started about 11 hours ago
Official incident page

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Outage Details

Some administrators may be experiencing external tunnels down events with their Remote Networks (RNs) or Service Connections (SCs) To remediate the issue, you can follow these steps: 1. Change the IKE version to "IKEv2 Preferred", save the configuration. 2. Change it back to "IKEv1", click save, and push commit.
Latest Updates ( sorted recent to last )
IDENTIFIED about 11 hours ago - at 02/23/2025 04:34AM

Some administrators may be experiencing external tunnels down events with their Remote Networks (RNs) or Service Connections (SCs)

To remediate the issue, you can follow these steps:
1. Change the IKE version to "IKEv2 Preferred", save the configuration.
2. Change it back to "IKEv1", click save, and push commit.

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