Outage in Palo Alto Networks
AWS AP-NORTHEAST-1 outage impacting Cloud NGFW Services.
Resolved MinorIncident Report
Summary AI Generated
An AWS outage in the AP-NORTHEAST-1 (Tokyo) region caused EC2 instance launch failures and increased error rates, impacting Palo Alto Networks Cloud NGFW services. Customers experienced failures when deploying new resources and delays in rule synchronization for approximately 2.1 hours. The issue was resolved when AWS restored EC2 availability in the affected region.
We have identified an issue with AWS affecting the Cloud NGFW AP-NORTHEAST-1 region.
Customers may experience failures to deploy new resources.or delays in rule synchronization.
Current Status: AWS is experiencing increased error rates and launch delays/errors for EC2 instances in AP-NORTHEAST-1 in the Tokyo region. This is primarily impacting instances EC2 launches resulting in launch failures.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard.
Next Update: 11:30 AM UTC 30th Apr 2026
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/30/2026 12:37PM
AWS has resolved the issue.
MONITORING
11 days ago - at 04/30/2026 11:29AM
AWS has resolved the EC2 Availability. We are monitoring for continued stability.
INVESTIGATING
12 days ago - at 04/30/2026 10:35AM
We have identified an issue with AWS affecting the Cloud NGFW AP-NORTHEAST-1 region.
Customers may experience failures to deploy new resources.or delays in rule synchronization.
Current Status: AWS is experiencing increased error rates and launch delays/errors for EC2 instances in AP-NORTHEAST-1 in the Tokyo region. This is primarily impacting instances EC2 launches resulting in launch failures.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard.
Next Update: 11:30 AM UTC 30th Apr 2026
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