Outage in Palo Alto Networks
Incident Notification: Azure Services Service Bus & API Management impacting CNGFW failing across South India & Australia Southeast multiple regions
Resolved MinorIncident Report
Summary AI Generated
Azure Service Bus and API Management failures in South India and Australia Southeast regions caused Palo Alto Networks CNGFW services to fail, with users experiencing timeout errors and connectivity issues when creating, updating, or deleting resources. The incident lasted 2.1 hours and affected message sending/receiving operations as well as dependent API Management workflows. Azure mitigated the underlying platform issues and the service was restored with continued monitoring for stability.
Azure Service Bus and Azure API Management in South India & Australia Southeast, may experience failures when managing resources and performing service operations. This includes issues such as creating, updating, or deleting resources, as well as intermittent timeouts when sending or receiving messages hosted in the affected regions.
Current Status: Azure notified there might be an increase in timeout errors and connectivity issues impacting Service Bus, which is also affecting dependent Azure API Management workflows.
Ongoing Actions: Our engineering team is working closely with the Azure team.
You can also monitor the underlying platform status via the Azure Service Page.
https://app.azure.com/h/0JLB-WKG/73b6c5
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 05/11/2026 02:35PM
Azure has mitigated the incident. We are monitoring for continued stability.
INVESTIGATING
about 9 hours ago - at 05/11/2026 12:33PM
Azure Service Bus and Azure API Management in South India & Australia Southeast, may experience failures when managing resources and performing service operations. This includes issues such as creating, updating, or deleting resources, as well as intermittent timeouts when sending or receiving messages hosted in the affected regions.
Current Status: Azure notified there might be an increase in timeout errors and connectivity issues impacting Service Bus, which is also affecting dependent Azure API Management workflows.
Ongoing Actions: Our engineering team is working closely with the Azure team.
You can also monitor the underlying platform status via the Azure Service Page.
https://app.azure.com/h/0JLB-WKG/73b6c5
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