Outage in Palo Alto Networks
WildFire Issue
Resolved MinorIncident Report
Summary AI Generated
Palo Alto Networks' WildFire Global Cloud experienced a 33.2-hour outage caused by unexpected traffic that was 8 times higher than normal, overwhelming the service's autoscaling capacity. Users encountered errors while attempting to get verdicts from the threat analysis service. The issue was resolved after engineers identified the root cause and implemented a fix to handle the increased traffic load.
WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 14:00 with further details.
Customer Impact: Error while getting verdict
Workaround: N/A
Components affected
Palo Alto Networks WildFire Global CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 06/02/2026 10:55PM
This incident has been resolved.
MONITORING
about 18 hours ago - at 06/02/2026 10:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 19 hours ago - at 06/02/2026 09:56PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 19 hours ago - at 06/02/2026 09:13PM
We are continuing to investigate this issue.
INVESTIGATING
about 21 hours ago - at 06/02/2026 07:23PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 06/02/2026 03:35PM
Wildfire is experiencing 8X more traffic than the normal traffic. The source of this traffic is not yet identified. We are actively working on the issue.
INVESTIGATING
1 day ago - at 06/02/2026 03:28PM
We are currently investigating this issue.
IDENTIFIED
1 day ago - at 06/02/2026 07:21AM
Root cause identified. The fix to be ready in a couple of hours and deployment to happen later today.
INVESTIGATING
1 day ago - at 06/02/2026 06:29AM
WF is getting unexpected traffic from yesterday for which Wildfire services are not ready to handle. Wildfire has autoscaling settings. However, traffic is more than 8X of normal traffic. The max resources allocated can not handle these traffic.
INVESTIGATING
2 days ago - at 06/01/2026 01:46PM
WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 14:00 with further details.
Customer Impact: Error while getting verdict
Workaround: N/A
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