Outage in Palo Alto Networks

app4: Prisma cloud Page is not loading

Resolved Major

May 14, 2026 - Started 1 day ago - Lasted 40 minutes
Official incident page

Incident Report

Summary AI Generated

The Palo Alto Networks Prisma Cloud service experienced a major incident where the app4.prismacloud.io page was not loading for users in the Americas - US region. The issue affected the primary application interface, preventing users from accessing the Prisma Cloud platform. The incident was resolved after 40 minutes once engineers identified the root cause and implemented a fix.

We are currently investigating this issue.

Components affected

Palo Alto Networks Americas - US - app4.prismacloud.io

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/14/2026 06:11AM

This incident has been resolved.

MONITORING 1 day ago - at 05/14/2026 06:07AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 05/14/2026 06:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 05/14/2026 05:53AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 05/14/2026 05:33AM

We are currently investigating this issue.

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