Outage in PandaDoc

PandaDoc performance: catalog CSV import

Resolved Major

April 27, 2023 - Started almost 3 years ago - Lasted 37 minutes
Official incident page

Incident Report

We are actively investigating the issues with catalog CSV import and slow PandaDoc performance (smart content and email delivery included). Please check back here for updates, and we appreciate your patience while we get this resolved.

Components affected

PandaDoc Application PandaDoc Sending and Opening Documents

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/27/2023 04:39PM

We're all set! If you continue to experience any issues with the application, please reach out to us at support@pandadoc.com.

MONITORING almost 3 years ago - at 04/27/2023 04:19PM

PandaDoc performance has been stabilized. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

INVESTIGATING almost 3 years ago - at 04/27/2023 04:04PM

We are actively investigating the issues with catalog CSV import and slow PandaDoc performance (smart content and email delivery included).
Please check back here for updates, and we appreciate your patience while we get this resolved.

Latest PandaDoc outages

Document Creation, Sending, Downloads, API & Integrations Disruption - about 6 hours ago

Support messenger outage - 3 months ago

Slowdown in key document operations - 6 months ago

PandaDoc application won't load - 6 months ago

Document access in editor - 9 months ago

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