Outage in PandaDoc

Slight Performance Degradation in Editor

Resolved Minor

June 09, 2023 - Started almost 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

We’re experiencing slight performance degradation working with the content editor. The root cause has been identified and solution is in progress.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/09/2023 08:52PM

We're all set! Users can now create documents with no degradation. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

MONITORING almost 3 years ago - at 06/09/2023 06:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/09/2023 11:16AM

We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

IDENTIFIED almost 3 years ago - at 06/09/2023 10:16AM

We are continuing to work on a fix for this issue. Check back here for more updates.

IDENTIFIED almost 3 years ago - at 06/09/2023 09:20AM

We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

IDENTIFIED almost 3 years ago - at 06/09/2023 08:13AM

We are continuing to work on a fix for this issue. Check back here for more updates.

IDENTIFIED almost 3 years ago - at 06/09/2023 06:48AM

We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

IDENTIFIED almost 3 years ago - at 06/09/2023 05:20AM

We are continuing to work on a fix for this issue. Check back here for more updates.

IDENTIFIED almost 3 years ago - at 06/09/2023 03:27AM

We’ve identified the issue with slight performance degradation working with the content editor and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

IDENTIFIED almost 3 years ago - at 06/09/2023 02:29AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 06/09/2023 02:07AM

We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

IDENTIFIED almost 3 years ago - at 06/09/2023 01:01AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 06/09/2023 12:17AM

We’re experiencing slight performance degradation working with the content editor. The root cause has been identified and solution is in progress.

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