Outage in PandaDoc

Document Creation, Sending, and Viewing

Resolved Minor
September 27, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating Issue with document creation, sending, and viewing . Please check back here for updates, and we appreciate your patience while we get this resolved.
Components affected
PandaDoc Application PandaDoc Sending and Opening Documents PandaDoc Uploading and downloading documents PandaDoc Integrations

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/27/2023 06:19PM

We're all set! Users can now create, send, and view documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

MONITORING about 2 years ago - at 09/27/2023 05:05PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/27/2023 04:43PM

We have resolved the issue and PandaDoc users should now be able to manage document creation, sending, and viewing. We have applied a solution. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

INVESTIGATING about 2 years ago - at 09/27/2023 04:05PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/27/2023 03:51PM

We are actively investigating Issue with document creation, sending, and viewing . Please check back here for updates, and we appreciate your patience while we get this resolved.

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