Outage in PandaDoc

Application is not available (502 Gateway, etc.)

Resolved Major
October 23, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating the issue with app availability. Please check back here for updates, and we appreciate your patience while we get this resolved.
Components affected
PandaDoc Application PandaDoc Website PandaDoc Sending and Opening Documents PandaDoc Uploading and downloading documents PandaDoc Signup PandaDoc Integrations PandaDoc Mobile app

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/23/2023 01:48AM

We're all set! Users can now use the application. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

IDENTIFIED about 2 years ago - at 10/23/2023 01:34AM

Here we go! Our development team has identified the issue with the outage, and we are working on getting this resolved. Check back here for more updates while we implement a fix as quickly as possible.

IDENTIFIED about 2 years ago - at 10/23/2023 01:30AM

We’ve identified the issue with [issue description] and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

INVESTIGATING about 2 years ago - at 10/23/2023 01:30AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/23/2023 12:45AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/23/2023 12:42AM

We are actively investigating the issue with app availability. Please check back here for updates, and we appreciate your patience while we get this resolved.

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