Outage in PandaDoc

Incident notification

Resolved Major
December 02, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.
Components affected
PandaDoc Uploading and downloading documents

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/02/2024 06:35PM

We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support.

MONITORING 11 months ago - at 12/02/2024 06:22PM

We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

INVESTIGATING 11 months ago - at 12/02/2024 05:44PM

We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.

source IsDown Possible Outage Indicated by User Reports Reports started 20 minutes before official outage was reported

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