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PandaDoc Outage History

Every past PandaDoc outage tracked by IsDown, with detection times, duration, and resolution details.

There were 84 PandaDoc outages since September 2021. The 8 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 6, 2026

May 2026: Global application issues: document access, sending, upload and download

Detected May 6, 2026 3:27 PM EDT · Resolved May 6, 2026 4:07 PM EDT · Duration 39 minutes

PandaDoc experienced a major global outage affecting core functionality including document access, sending, uploading, downloading, integrations, mobile app, and new user signups. Users reported documents failing to attach and being stuck in an uploading state for extended periods. The incident was fully resolved after 39 minutes of investigation and remediation.

Minor April 30, 2026

April 2026: PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Detected Apr 30, 2026 4:23 PM EDT · Resolved Apr 30, 2026 4:54 PM EDT · Duration 30 minutes

PandaDoc experienced a service incident lasting 30 minutes where the platform was responding slowly, templates were not visible, and document creation was affected. The issue impacted the website, document sending/opening functionality, and file upload/download capabilities. The problem was resolved after implementing a fix and monitoring the results.

Major April 22, 2026

April 2026: Document Creation, Sending, Downloads, API & Integrations Disruption

Detected Apr 22, 2026 5:32 AM EDT · Resolved Apr 22, 2026 7:32 AM EDT · Duration about 2 hours

PandaDoc experienced a major 2-hour outage affecting multiple core platform features including document creation from templates, document sending, status changes, file downloads, API functionality, and third-party integrations. The incident primarily impacted document uploading and downloading capabilities across the platform. The issue was identified and resolved with all platform features restored to full operation, and all affected documents were successfully processed to make PDF versions available.