Infrastructure Issue Affecting Customer Sites

The incident has been resolved. Thank you for your patience."

A fix has been implemented and we are monitoring the results.

We are continuing to work on resolving the issue, with the remaining challenges focused on Git and SFTP workflows. Uptime remains unaffected, and sites are stable.

Our next update will be provided within 3 hours, or sooner if significant new information arises. Thank you for your continued patience.

We are continuing to address the issue and currently observe disruptions with Git and SFTP workflows. Uptime remains unaffected, and other workflow functions have stabilized.

We will provide another update within 30–60 minutes, or sooner if new information becomes available. Thank you for your continued patience.

We are continuing to work on a fix for this issue.

The status is still identified, but we are seeing issues with Git and SFTP workflows.
We are seeing improvements in the site uptime.

We will provide another update within the next 30–60 minutes, or sooner if new information becomes available.
Thank you for your continued patience.

The issue remains identified, and our team is actively working on implementing the necessary fixes to the affected resources.
We are prioritizing resolution and will provide updates as progress continues.

The following workflows have been reported as affected:
- Cloning sites
- Lock/unlock environments
- Commits via Git/SFTP
- Multidev creations
- Terminus commands
- Clearing cache

If you require urgent support, please contact support and we will be happy to assist.

Thank you for your understanding and patience.

The issue remains identified and we are actively implementing the necessary fixes to the affected resources. Our team is working diligently to resolve the situation, and we will provide additional updates as progress is made.

For urgent issues, please contact helpdesk@pantheon.io

The issue has been identified and a fix is being implemented.

We will provide another update as soon as more information becomes available. For urgent issues, please contact helpdesk@pantheon.io

We are continuing to investigate the issue and are making progress. We will provide another update as soon as significant progress is made.

Our team is actively investigating these issues at the highest priority and will update as soon as we have more information.

We are continuing to investigate the issue impacting site availability and the elevated workflow errors.

For urgent issues, please contact helpdesk@pantheon.io

We are currently investigating an infrastructure failure impacting customer sites. The identified symptoms include "The application did not respond in time" errors leading to site unavailability.