Outage in Panther Labs

Scheduled Query Issues August 2022

Resolved Minor
August 26, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Panther is investigating an issue that is causing intermittent timeouts for scheduled queries for some customers who leverage SSO to log in to Panther. This issue began affecting customers as early as August 23, 2022. We will update this incident as our investigation and remediation process continues.
Components affected
Panther Labs Data Exploration and Search

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/27/2022 02:01AM

We have deployed the fix for this issue to impacted customer accounts. We will continue to monitor for any further issues over the next several days.

Impacted customers may see alerts trigger in Panther from a few days ago as delayed queries are run. No data was lost as a result of this issue.

IDENTIFIED about 3 years ago - at 08/26/2022 10:47PM

We have identified the root cause of the issue impacting scheduled queries for some customers who use SSO to log in to Panther. We are now working on a patch to deploy to customer accounts.

We will update this incident again after the fix has been deployed to customer accounts.

INVESTIGATING about 3 years ago - at 08/26/2022 09:59PM

Panther is investigating an issue that is causing intermittent timeouts for scheduled queries for some customers who leverage SSO to log in to Panther. This issue began affecting customers as early as August 23, 2022.

We will update this incident as our investigation and remediation process continues.

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