Outage in Panther Labs

Slack Alert Delivery Issues

Resolved Minor
November 16, 2022 - Started about 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Panther has identified an issue that prevents alerts from being delivered to Slack destinations using webhooks. Our Engineering team has developed a fix for this issue and we plan to deploy it to impacted customer accounts soon. We will update this incident as our investigation and remediation process continues.
Components affected
Panther Labs Alert Destinations
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/17/2022 01:28AM

We have deployed the fix for this issue to affected customer accounts. New alerts should now be sent properly to Slack destinations, and the incident is resolved.

To check for alerts that failed during this time and manually resend them, please follow the instructions below:
1. Open the Panther Console and navigate to Alerts.
2. Click the name of an alert that shows "Destination Delivery Failed".
3. Next to "Alert delivery failed", click "Show History".
4. Click the retry delivery button.

IDENTIFIED about 2 years ago - at 11/16/2022 08:11PM

Panther has identified an issue that prevents alerts from being delivered to Slack destinations using webhooks.

Our Engineering team has developed a fix for this issue and we plan to deploy it to impacted customer accounts soon. We will update this incident as our investigation and remediation process continues.

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