Outage in Panther Labs

Slack Alert Delivery Issues November 17, 2022

Resolved Minor
November 17, 2022 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We have received additional reports of alert delivery failures for customers using our Slack webhook integration after deployment of the patch yesterday (https://status.panther.com/incidents/v4bthbs6sbx4). Our engineering team is working on an additional patch to resolve these new issues. We will update this incident with more information shortly.
Components affected
Panther Labs Alert Destinations
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/17/2022 09:19PM

The patch containing the fix for this issue has been deployed to all impacted customer accounts. Alert delivery to Slack destinations using webhooks are now functioning as intended.

To check for alerts that failed during this time and manually resend them, please follow the instructions below:
1. Open the Panther Console and navigate to Alerts.
2. Click the name of an alert that shows "Destination Delivery Failed".
3. Next to "Alert delivery failed", click "Show History".
4. Click the retry delivery button.

IDENTIFIED over 1 year ago - at 11/17/2022 04:04PM

Our team has begun deploying the patch to customer accounts. We will update this incident again after the deployment is complete and our monitoring indicates that the issues have been resolved.

IDENTIFIED over 1 year ago - at 11/17/2022 02:22PM

We have received additional reports of alert delivery failures for customers using our Slack webhook integration after deployment of the patch yesterday (https://status.panther.com/incidents/v4bthbs6sbx4). Our engineering team is working on an additional patch to resolve these new issues. We will update this incident with more information shortly.

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